JOLT Support Services Quicklinks:

For Students:Help graphic

Blackboard Learn - 24/7 Blackboard Support Center: 1-866-829-9266
Search the Knowledge Base for answers to commonly asked questions. You can also connect with a support representative through several options. Call the number above to speak with a technician. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time.

Blackboard Help Website for Students - Searchable help for students including helpful information and video tutorials. Note: we are using Blackboard Version 9.1 Service Pack 'April 2014'.

For WebAdvisor, Email and Blackboard Learn Log in Issues, see our Student FAQ.
Forgotten Security Question Answer? Call the JOLT Helpdesk during normal business hours: 919-464-2260, or email distancelearning@johnstoncc.edu, and a staff member can reset.


For Faculty & Staff:

Instructional Design - For consulting, training, or instructional design services, call 919-464-2260 to make an appointment.

Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266
Search the Knowledge Base for answers to commonly asked questions. You can also connect with a support representative through several options. Call the number above to speak with a technician. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time.

Lecture Capture Services: Reserve a room on our LibCal Calendar. Call 919-464-2260 for information and training on our state-of-the-art video capturing system.

Media Services AudioVisual Equipment Help -  Call 919-209-2102

Campus Digital Signage (InfoScreens) - Email your requests to mediaservices@mail.johnstoncc.edu

Instructional Videography Requests - Call 919-209-2257.