Counseling Policies, Procedures, and Confidentiality Statements

Personal Counseling services are free to all Johnston Community College students who are currently enrolled. Counseling services are done on an appointment basis, except in cases of an emergency. To make an appointment call (919) 209-2128. At your first appointment, you will be asked to complete some initial paperwork which requests relevant background information. After the intake process, counseling will make the determination if an outside specialty referral might be in the best interest of the student. In cases where long-term counseling, testing, and/or psychiatric services may be needed, the student will be referred to an off-campus resource.

Counseling sessions are typically less than 50 minutes in duration, unless previous arrangements have been made for longer sessions. JCC Counseling Services utilizes a brief solution-focused model of counseling, which means that a student will typically receive 1-5 individual counseling sessions, with no more than 5 individual counseling sessions per academic year. Although many presenting issues can be addressed within a triage model, some issues are more difficult to overcome, requiring longer-term treatment. We can provide you with a referral to a counselor in the Smithfield area.

Johnston Community College Counseling Services does NOT accept court mandated counseling orders for our students. Information from a student's counseling file is not intended for the purposes of employment or forensic evaluations. Counselors do not attest to the suitability of a client for a particular position or work environment or make judgments whether the client is a security risk.

All counseling services are held in the strictest of confidence

Johnston Community College Counselors support and maintain confidentiality to the limits provided by North Carolina law and the professional ethics set forth by the National Board for Certification, the American Counseling Association, and the state board for licensing. The Counseling Center maintains a separate confidential file which is NOT part of a student's academic record. The Counseling Center has the primary obligation to respect the confidentially of any information obtained from you in the course of your work with your counselor. This means that, without your written permission, no information about your contact with JCC Counseling Services is available to anyone outside of your assigned counselor and the counselor's supervisor, including college personnel, parents, family members, friends, or outside agencies. Therefore, anything you tell your counselor in confidence will remain confidential, except in rare circumstances where a student poses a threat of serious harm to self or other and/or if information about child or elder abuse is currently occurring and is disclosed. The only other limit to confidentiality is if a record were to be subpoenaed by a court of law. Absent such circumstances of imminent danger, the only information that employees will report to the College concerning incidents is statistical information, which does not identify the victim, so that the incident can be included in the College's crime statistics that are reported in JCC's Annual Security Report. Otherwise, information shared by you is revealed only with your explicit consent and only to the person(s) or agency to whom you have consented to have such information revealed.

At no time will the college counselor provide a written excuse for a student to be out of class

Students should not pursue services at Johnston Community College Counseling Services for the sole purpose of obtaining a letter of support for missing classes or for a medical withdrawal from classes. Counseling Services staff does not provide letters at the time of an initial consultation and cannot provide documentation regarding a student's mental health without a history of services at JCC Counseling Services during the specified time period. If necessary, students are encouraged to seek letters of support from professionals directly involved in their care such as past or present psychological/psychiatric providers, or medical health providers.

If you are unable to keep a scheduled appointment, or need to change a scheduled appointment, please give the Counseling staff a 24 hour notice (via email or phone), if possible. If you do not show up for a scheduled appointment 2 times within a semester, you may lose the privilege of using the counseling services for the remainder of that semester. If you commit to weekly sessions on a particular time and day of the week, and do not show up for one of these appointments, it might jeopardize you losing your weekly time. If you are more than 15 minutes late for a scheduled appointment, the counselor reserves the right to use the remaining time of that hour for other duties.

Counselors will not accept a "friend" request on any social media networking site. Email will never be used for exchange of "interventions" from a counselor.

Problems range in intensity. Examples of the most common presenting concerns include:

Abuse Anger
Anxiety Sadness
Stress Sexual Identity Issues
Spiritual Struggles Self-Esteem
Grief and Loss Neglect
Parenting Relational Issues
Career/Vocational Issues Test Anxiety/Procrastination
Academic Problems  

 To get the most out of your counseling experience, students must be prepared to:

  • Define your goals = What do you want to get out of counseling with us?
  • Be an active participant = Be active, be honest, and be on time!
  • Be patient = Growth and learning takes time!
  • Follow your Counselor's recommendations = Make the effort to try out and practice new behaviors and ways of doing things as suggested by your Counselor.

 JCC Counseling Services is proud to serve our students and want you to get the most out of your experience here. We welcome your requests and comments here:

Want to know more about a specific service? E-mail a Counselor:

Josefvon Jones, M.A.
Counselor/Coordinator of Student Recruitment and Retention, 
B.A., Shaw University; M.A., Liberty University

Thomas Dean, Ed. D., LPC, NCC, DCC
Coordinator of Counseling, 
B.S., M.S., East Carolina University. Ed. D., SEBTS/College at Southeastern.
Licensed Professional Counselor
National Certified Counselor
Distance Credentialed Counselor

Megan Moeller
Assistant Director, Student Success and Advising Office