JOLT Student Assistance


After you have established your JCC account, you have added multiple methods to retrieve your OTP. This may have been when you initially set up your password or was updated at some point later. The benefit of having multiple methods of retrieving your passcode is that if you lose access to one of the ways, you can easily access it a different way. 

Unable to access to Primary Authentication option

If you lose access to the primary option you chose, follow these steps to retrieve it a different way.

  1. When on the screen that is asking for you to put in your OTP, there is a link below the blank that says, "Problems with this authentication option?
  2. Click this, and you will be able to choose from the other authentication options available for your account.
  3. Select the link to the method you would like to use to receive your OTP. Close the Dialog box.
  4. Access that account and your OTP will appear momentarily. (Please note the OTP will only be valid for about 10 minutes)
  5. Return to the Multi-Factor login and insert the OTP that was sent.
  6. Once you are in the system, make sure you update any methods that are no longer valid.
Update Authentication Options

Once you are in Portal Guard, check your authentication options and make sure they are valid.
  1. From the JCC Portal Page, on the top-right of the page, click the down arrow next to your username.
  2. Choose Edit Profile.
  3. Under Account Management, choose the down arrow on the right for the option you would like to change.
  4. For each option, you will have the ability to either Change or Add.
Choose the Default method for you to receive your OTP

You can receive your OTP from any of the completed methods, but you can choose which is the default.
  1. Click the down arrow to the right of Multi-Factor Delivery Methods.
  2. This area will show how you receive your Website Login (Multi-Factor Login) and your Password Reset. Select “Change” for whichever you would like to change. 
  3. Whichever option you choose, you will have the ability to use the drop-down to pick the default method. The choices you have will depend on which options you have completed.
  4. Select your desired method.
  5. Click Continue to apply the change.
Please note that Challenge Questions is not an option, but you always have that as an alternative option, as discussed at the top of this page.
Licenses for student emails and access to Microsoft Office 365 apps are only provided to active students. Once you are no longer attending JCC, those licenses are removed and assigned to other students. Please plan to download or transfer any necessary files, emails, or data you may need, as access cannot be guaranteed after you stop attending courses. 

How Do I...

...Create or Reset My Password in PortalGuard?

...Log in with a Temporary Password?

...Download Office 365 Apps onto My Desktop (Windows)? 

...Download Office 365 Apps onto My Desktop (Mac)?

...Open and Submit Blackboard Assignments?

...Know if my Browser is Compatible with Blackboard?

...Get Started with Blackboard Collaborate?

Online doesn't mean on your own!

Johnston Community College provides personal ongoing educational support to online learners. From your first inquiry about distance education courses to your final semester, JCC staff members are consistently on hand to guide, advise and assist you.

An overview of the services JCC offers and how they can help you achieve your educational goals:

Jaguar Tutoring (JT)

  • JT provides instruction, academic support, guidance, and resources. Particular focus is given to students who wish to improve their skills in reading, English, and math. The experienced and knowledgeable staff work closely with students to help ensure they are learning the basic skills needed to academically succeed.
  • JT offers classroom and lab instruction, computer and video assisted instruction, and a resource library of texts, workbooks, and other academic material.
  • JT provides high quality tutoring and support to JCC students. Students can receive group and individual tutoring at no cost. This tutoring is provided by professional tutors. Sessions are usually one hour, but can be longer or shorter if scheduled that way in advance.
  • ThinkingStorm online tutoring is also available so that students can work online with a tutor as well as in person.

The Jaguar Junction Bookstore

  • Buy books online through JCC's online bookstore. 

Career Services Center

  • The Career Services Center provides a variety of services to help students and graduates develop job search skills and locate employment.
  • The Career Services Center staff is here to provide individual assistant and online resources for Career Assessment and Exploration, Resume, Cover Letter, Interview assistance, and Work-Based learning. We support student’s personal goals and development.
  • Visit the Career Services Center, we are located in the Student Success Center in the Tart Building.

Center for Academic Planning (CAP)

  • CAP provides advising to College Transfer students, Pre Health and Special Interest students.
  • Additionally, the CAP functions as an information source for degree program requirements, advising and registration.
  • Our main mission is to help JCC students accomplish their educational goals, by planning a course of study that is consistent with their objectives.


  • Are you planning to take at least one online class next semester? Remove your academic advising hold without coming to campus to meet with an advisor; use e-Advising!

Disability Services

  • The Disability Services Office helps adapt Johnston Community College's general services to the individual and specialized needs of students who have special health conditions, disabilities, or limitations. 
  • Our goal is to ensure all qualified students with equal opportunity and access to all programs and facilities.

Financial Aid

  • To take advantage of the many sources of aid available, it is important for you to be informed. The electronic resources on the financial aid site help to simplify the financial aid process and answer many frequently asked questions.


  • The Library is housed in our Learning Resource Center (LRC) on campus. Search electronic journals, periodicals, books, magazines, and even contact a librarian online with our Library Libguides.

Student Support Services (SSS)

  • SSS, also known as TRiO, is a federal grant program that provides opportunities for academic development, assists students with basic college requirements, and serves to motivate students to complete their college goals.
  • SSS helps low-income and first generation students stay in college until they earn their degrees. Participants receive tutoring, counseling, mentoring, and other academic support.

The Jaguar Writing Portal

  • The Jaguar Writing Portal is a comfortable, supportive place to work on your academic writing assignments, digital publications (blogs, wikis, social media), literary competition submissions, transitional (application essays), career search letters and writing for fun!

Still having trouble?

Contact us at for further assistance.