JOLT Student Assistance

Students in Curriculum (credit) programs will have to reapply to the college and be accepted before they can have their accounts reactivated and be able to reset their passwords in PortalGuard. Students taking Continuing Education (non-credit) courses will have to use the Self-Service Instant Enrollment page to register. Their accounts will be reactivated and they will be able to reset their password when they receive the registration confirmation email.

If you're having trouble with your password, here are some potential reasons and tips to help you troubleshoot:

1. Character Requirements Not Met:

   • Ensure your password includes at least three of the following four character types:
     • Uppercase letters (A-Z)
     • Lowercase letters (a-z)
     • Numbers (0-9)
     • Symbols (< @ & #)
   • Example: Instead of "Password123", try "Pa$$w0rd!"
   • Avoid using only letters or only numbers, and do not use dictionary words from any language or their variations. Refrain from using common words like "Johnston" or "Jaguar," personal information (e.g., your name, social security number, birthday, pet names, or family member names), your account name, computer terms, or sequences like "abcdefg," "qwerty," or "123456."
   • To create memorable yet strong passwords, consider using random, pronounceable syllables or invent acronyms from unusual phrases (e.g., "ECGBF90D" for "every change brings good fortune every 90 days" or "Wtffftitw" for "we think far, far from the initial thought world"). Substitute characters to enhance complexity:
     Common substitutions include:
     • $, S, or 5 for s
     • 1, I, or ! for I
     • % or A for a
     • 7 or T for t
     • * or E for e
     • 9, G, or 6 for g
     • 0 or O for o
     • 8 or B for b

2. Use of Common Words or Personal Information:

   • Avoid using common words, dictionary words, or personal information like names, birthdays, or pet names.
   • Avoid using your name. In the JCC system, it will still work in some places, but not in others.
   • Example: Instead of "John1234", try using a random phrase like "J0h^n1!"

3. Simple or Sequential Patterns:

   • Do not use simple sequences like "abcdef" or "123456", or keyboard patterns like "qwerty".
   • Example: Instead of "abcdef", try "A1b2C3!"

4. Password Too Short:

   • Ensure your password meets the minimum length requirement, typically at least 8 characters.
   • Example: Instead of "Short1!", try "L0ng3rP*ss!"

5. Using Character Substitution:

   • Enhance your password by substituting characters for complexity.
   • Example: Instead of "password", try "P*ssw0rd!"

6. Password Based on a Common Phrase:

   • Avoid using phrases that are easily guessable. Modify them with substitutions.
   • Example: Instead of "I love cats", try "I10v3C*ts!"

7. Two Words Combined Without Substitution:

   • If combining words, ensure you apply character substitution for added security.
   • Example: Instead of "BlueSky", try "Blu3$kY!"

8. Incorrect Password Entry:

   • Double-check for typos or accidental caps lock. Ensure you’re entering the password exactly as created.

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Currently, courses are delivered through Blackboard. Once you've logged into the Single Sign-On Portal in PortalGuard, click Blackboard to access your online courses.

After you register for classes Blackboard will receive your information and create your account within 24 hours, however, you will not have access to your class until the term begins.

You are able to access the Blackboard New Student Orientation course while you are waiting to become more familiar with Blackboard and prepare to take your class.

Once you've logged into the Single Sign-On Portal in PortalGuard, click Office 365 to access your Microsoft subscription provided by JCC. Then, access the Outlook web application to see your student email.

After you have established your JCC account, you have added multiple methods to retrieve your OTP. This may have been when you initially set up your password or was updated at some point later. The benefit of having multiple methods of retrieving your passcode is that if you lose access to one of the ways, you can easily access it a different way. 

Unable to access to Primary Authentication option

If you lose access to the primary option you chose, follow these steps to retrieve it a different way.

1. When on the screen that is asking for you to put in your OTP, there is a link below the blank that says, "Problems with this authentication option?" 
2. Click this, and you will be able to choose from the other authentication options available for your account.
3. Select the link to the method you would like to use to receive your OTP. Close the Dialog box.
4. Access that account and your OTP will appear momentarily. (Please note the OTP will only be valid for about 10 minutes)
5. Return to the Multi-Factor login and insert the OTP that was sent.
6. Once you are in the system, make sure you update any methods that are no longer valid.

Update Authentication Options

Once you are in Portal Guard, check your authentication options and make sure they are valid.

1. From the JCC Portal Page, on the top-right of the page, click the down arrow next to your username.
2. Choose Edit Profile.
3. Under Account Management, choose the down arrow on the right for the option you would like to change.
4. For each option, you will have the ability to either Change or Add.

Choose the Default method for you to receive your OTP

You can receive your OTP from any of the completed methods, but you can choose which is the default.

1. Click the down arrow to the right of Multi-Factor Delivery Methods.
2. This area will show how you receive your Website Login (Multi-Factor Login) and your Password Reset. Select “Change” for whichever you would like to change. 
3. Whichever option you choose, you will have the ability to use the drop-down to pick the default method. The choices you have will depend on which options you have completed.
4. Select your desired method.
5. Click Continue to apply the change.

Please note that Challenge Questions is not an option, but you always have that as an alternative option, as discussed at the top of this page.

We understand that taking online courses can be intimidating. We have put together a list of commonly asked questions to help you to prepare for your online course, understand the different course formats, navigating your online course, and more. Please access the Online Learning FAQ page for answers to these types of questions.