Faculty Support for Online Learning

Faculty Login Information:

  1. Visit PortalGuard to create or reset your password. You can also directly type http://portalguard.johnstoncc.edu into your address bar. 
  2. Click on “Forgot Password 
  3. Enter your username provided to you by your supervisor, IT, or Human Resources. 
  4. A one-time passcode (OTP) will be sent to the personal email on file in about 30 seconds. If you do not receive it, contact the JCC Consolidated Help Desk at (919) 209-2121 or jcchelpdesk@johnstoncc.edu

You're good to go! Log into Self-Service, Blackboard, and other JCC web services using the same User ID and password.

(Please note - our network security settings require a new password every 90 days for all faculty, staff and students)

Blackboard Learn Original is the current online learning management system used for JCC online classrooms. JOLT manages the learning management system and can provide assistance during college business hours, but a 24/7 support center featuring live chat is available to assist with Blackboard problems after-hours, weekends, and holidays.

Blackboard Tutorials:

Brand new to Blackboard, or just need to brush up? Below are videos and links to web pages that include all you need to know! 

This is the same content you will find at Blackboard's Faculty Quickstart website, but organized on a single page, by category, to make searching easier. All tutorials refer to Blackboard Learn version 9.1 but, because the product is very customizable, your system may look somewhat different from the examples. Video tutorials have a video camera video camera icon. Printable tutorials have a PDF PDF icon. All videos open in a new window.

Depending on the speed of your internet connection, videos may take a few seconds to load. Most videos are under three minutes in length. PDFs require the free Adobe Reader.


Understanding and Building Your Course

Working in the Course Environment

Building Course Content

Interacting with Students