JOLT Support Services Quicklinks:

For Students:Help graphic

Blackboard Learn - 24/7 Blackboard Support Center:1-866-829-9266
Search the Knowledge Base for answers to commonly asked questions. You can also connect with a support representative through several options. Call the number above to speak with a technician. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time.

Blackboard Help Website for Students - Searchable help for students including helpful information and video tutorials. Note: we are using Blackboard SaaS Release 3900.10.0-rel.29.

For WebAdvisor, Email and Blackboard Learn Log in Issues, see our Student FAQ.
Forgotten Security Question Answer? Call the JOLT Helpdesk during normal business hours: 919-464-2260, or email distancelearning@johnstoncc.edu, and a staff member can reset.


For Faculty & Staff:

Instructional Design - For consulting, training, or instructional design services, call 919-464-2260 to make an appointment.

Blackboard Learn Help - 24/7 Blackboard Support Center: 1-866-829-9266
Search the Knowledge Base for answers to commonly asked questions. You can also connect with a support representative through several options. Call the number above to speak with a technician. The live Chat option allows you to get answers quickly, while submitting a Ticket typically takes up the least amount of your time.

Lecture Capture Services: Reserve a room on our LibCal Calendar. Call 919-464-2260 for information and training on our state-of-the-art video capturing system.

Media Services AudioVisual Equipment Help -  Call 919-209-2102

Campus Digital Signage (InfoScreens) - Email your requests to mediaservices@mail.johnstoncc.edu

Lightboard Session Requests - visit page